RETURNS & EXCHANGES POLICY

We want you to be happy with your purchase and we apologize if it is not. For whatever reason that you are not satisfied, we would be most happy to provide exchanges for all items purchased from us if the following conditions are met :

• All items must be in their original packaging with product tags intact
• All items must be unworn, unused, unwashed and in its original condition
• Footwear should have no scuff marks on its outsole
• Originals receipts would need to be included
• All items would need to be purchased directly from Cora Retail 

If none of the above conditions are met, we regret to inform you that we are unable to process any claims for exchanges regardless that the items have been mailed back to us.

Sales item(s) are non-exchangeable nor returnable either in our retail boutique or via our online portal.

1. VALIDITY FOR EXCHANGES & RETURNS

All exchanges would need to be raised within 10 days of the invoice date, and 20 days. 

4. OTHER TERMS & CONDITIONS

4.1 All items that are exchanged, can only be made once.

4.2 We reserve the right and full discretion to disqualify you from enjoying free returns if the subsequent item(s) for return or exchange are of the same item(s) as a previous order

4.3 Our returns and exchanges policy does not cover damage resulting from unique, accidental, or random damage that is the result of use by you or wear and tear of a product.